@article{oai:waseda.repo.nii.ac.jp:00014397,
 author = {Shimizu, Takashi and 清水, 孝},
 journal = {早稲田商學},
 month = {Dec},
 pages = {197--217},
 title = {財務成果, 顧客満足度および従業員満足度の関係性に関する検討},
 volume = {438},
 year = {2013}
}